Instacart Shoppers Besieged by Bots That Snatch Lucrative Orders
- Third-party apps grab best accounts for customers who pay
- Shoppers see income decline - ‘no human can click that fast’
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Lisa Marsh’s job shopping and delivering groceries for Instacart during the past three years has been unforgiving. Company tipping policies cut into earnings while boycotts and other labor strife created confusion, she said.
Then the global pandemic hit, transforming once mundane trips to Los Angeles grocery stores where she lives into a palpable health risk.