Instacart Adjusts Worker Pay After Uproar Over Tipping Policy
InstaCart employees fulfill orders for delivery at a grocery store in downtown Los Angeles.
Photographer: Patrick T. Fallon/Bloomberg
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Instacart Inc. is changing a controversial policy on how it pays workers who pick and deliver grocery orders, after protests over a pay system instituted last fall.
The San Francisco-based startup said it would give workers the full tips from customers and stop docking parts of gratuity from fees Instacart pays them. It will also offer back pay.