At Your Service

Eleven Things I Never Knew About Flying ... Until I Became a Flight Attendant

A secret code language. The power to upgrade seats. Off-the-menu dining. Being a flight attendant is more interesting than you thought.
Illustration: Zohar Lazar

When you cram hundreds of passengers into a carbon fiber tube and shoot it across the sky, things are bound to go wrong. And no matter how dire the state of air travel seems—whether it's the disturbing video caught on a United Airlines flight or Delta's long delays last week—you, the passenger, are privy to only one side of the story.

So when Norwegian offered me the opportunity to become a flight attendant last month, I decided to find out what it’s really like to fly the not-so-friendly skies. Here’s everything I learned while serving as a crew member aboard their 787-8 Dreamliner long-haul service from London (LGW) to New York (JFK).*