United Is Under Fire for Dragging a Passenger Off an Overbooked Flight
Overselling is a way to cover no-shows while maximizing revenue. But sometimes it leads to confrontation.
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United Airlines called the police Sunday after a seated passenger declined to leave a flight to Louisville, Ky.
And then things got ugly—for all involved.
Officers violently pulled the man from his window seat, and then dragged him down the aisle as other passengers yelled at them to stop. A recording of the incident posted on social media sent people across the globe into an apoplectic rage over the carrier’s heavy-handed response.