Deals
Genesys Said in Talks to Acquire Interactive Intelligence
- Call-center software company shops after $900 million infusion
- Genesys also said exploring deal to buy Avaya call centers
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Genesys Telecommunications Laboratories Inc., the maker of call-center software, is in early talks to acquire competitor Interactive Intelligence Group Inc., people with knowledge of the matter said.
Genesys, which received a $900 million investment last month from private equity firm Hellman & Friedman, is looking to use the recent infusion to expand its business, said the people, who asked not to be identified because the discussions are private. The company also is considering acquiring Avaya Inc.’s call centers, one of the people said.