RBC Ends TD’s 10-Year Winning Streak in J.D. Power Study
- RBC gets top rank in customer satisfaction for first time
- Overall satisfaction rises for 5 big banks from year earlier
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Royal Bank of Canada ousted Toronto-Dominion Bank from the top spot in a J.D. Power consumer banking satisfaction ranking for the first time, ending a decade-long winning streak for the country’s second-largest lender by assets.
Royal Bank captured the highest grade among Canada’s five biggest banks with 765 points on a 1,000-point scale, according to a study released Thursday. Toronto-Dominion, which had held the No. 1 position since J.D. Power began the survey 11 years ago, dropped to second with 761 points.