Why VW Owners Get $10,000 in U.S., But a Bit of Pipe in the EU

VW Pays $15 Billion to Settle Diesel Scandal in U.S.
  • Disparate payouts highlight differences between legal systems
  • EU consumer groups seek equal treatment for all car owners

If you own a Volkswagen with a diesel engine in the U.S., the company will buy back your car and give you as much as $10,000. If you drive in Europe, you may only get a piece of pipe.

QuickTake Cleaner Cars

As part of Volkswagen AG’s settlement of U.S. civil claims stemming from the emissions scandal, the company pledged as much as $10 billion for some 500,000 car owners. The 8.5 million customers in Europe may only get an hour-long visit to the dealer to have their engines repaired with a tube that regulates air flow or a software update.

The reasons for the wide disparity between the proposals stems from equally large differences in legal and regulatory structures in each region. The tab on the eastern side of the Atlantic has been held in check by factors ranging from the lack of U.S.-style class-action lawsuits to regulators who have approved repairs that were insufficient for their American counterparts.

“U.S. legal principles are very different from ours,” said Laurent Mercie, a French lawyer who has filed individual civil claims against VW. “There’s a natural tendency to want to transpose what happens there to here. Unfortunately, it’s not possible."

For a QuickTake explainer on Volkswagen’s emissions scandal, click here.

Under the settlement filed Tuesday in a San Francisco court, VW set aside as much $10.03 billion to cover costs including buying back vehicles at pre-scandal values and compensating drivers as much as $10,000 per car for their troubles. VW also reached a deal with two U.S. agencies and with 44 states, including New York.

The lack of class-action lawsuits is a major disadvantage for European consumers. In Europe, there are few mechanisms to bundle complaints, and most people have to file individual claims in local courts, undermining their leverage in negotiations with VW.

The Wolfsburg, Germany-based carmaker has also been the beneficiary of EU environmental rules, which are less strict on diesel engines. Europe doesn’t clearly ban switch-off devices -- the bit of software at the heart of the scandal -- and allow them to be used if they help protect the engine.

Identical Yet Unequal

Unequal treatment of car owners who have bought virtually identical vehicles with similar promises about the emissions levels has sparked anger from European consumer groups.

“Consumers have been massively misled by Volkswagen, and this settlement in the U.S. recognizes the damage suffered by car drivers," Monique Goyens, director general of the European Consumer Organisation, said in a statement Monday. "It is inconceivable that consumers in the EU get treated differently. Volkswagen would be well-advised to offer a similar settlement to EU consumers."

National members of Goyens’ group in Italy, Spain, Belgium and Austria have decided to start lawsuits against Volkswagen, as the car maker refused to respond to repeated calls to compensate European car owners.

Quicker Repairs

Volkswagen also pointed to different types of consumer protection on the two continents, but stressed that European car owners will get faster repairs than their U.S. counterparts.

"We take care of each customer," said Eric Felber, a spokesman for the carmaker. "Customers in the U.S. probably have to wait longer for a fix approved by the authorities than in most other countries. The disadvantages U.S. customers may have to bear are significantly graver and thus not comparable."

The company is working on a "package" for all markets and customers, Felber said without providing any details.

Still, the U.S. payout might mean that more Europeans feel they have to go to court to get a similar deal.

Volkswagen customers in the U.K. will rightly question why a deal is being offered to U.S. consumers when there is nothing on the table for the 1.2 million owners affected in this country, said Alex Neill, director of policy and campaigns at British consumer group Which?.

“VW must not be let off the hook, the government should intervene and stand up for U.K. consumers," he said.

Bozena Michalowska, a partner in the Consumer Law and Product Safety group at London-based law firm Leigh Day said her clients are disappointed U.S. consumers are receiving preferential treatment.

"Whilst we hope to be able to achieve a negotiated settlement, it looks increasingly likely that it will become necessary to issue court proceedings,” the lawyer said.

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