America’s Most Hated Airline Wants to Fix One Thing: Being on Time
More than a quarter of Spirit’s flights are delayed. A new CEO is pledging better reliability.
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Spirit Airlines Inc. is the carrier that leads the pack when it comes to customer gripes. With that in mind, its new boss is trying to repair one crucial aspect of the business: getting to your destination on time.
Spirit operated only 68 percent of its flights on time for the 12 months ended April 2016, as defined by the U.S. metric of a flight that gets to the gate within 14 minutes of scheduled arrival.