Ryanair Invites Testy Customers to Vent Via `Rate My Flight' App
- Passengers will be able to comment at each stage of trip
- CEO says bookings have converted him to friendly approach
This article is for subscribers only.
Ryanair Holdings Plc, once notorious for its spartan cabins and hands-off attitude to customer service, plans to give passengers still unconvinced by a recent charm offensive a platform to make their gripes clear.
Europe’s biggest low-cost carrier will introduce a “Rate My Flight” mobile feature as part of the third phase of its Always Getting Better program, according to Chief Executive Officer Michael O’Leary, who once derided passengers as “stupid” for incurring fines by failing to print boarding passes.