FCA Says Insurance Companies Treated Long-Term Customers Poorly
- Authority reviewed treatment of customers in life insurance
- FCA was criticized in 2014 after review leaked to newspaper
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Life insurance companies have in some cases treated long-term customers poorly, the Financial Conduct Authority said in the culmination of a review that had led to widespread criticism of the regulator.
“The practices at some firms appear to have been poor,” Tracey McDermott, the FCA’s acting chief executive, said in a statement Thursday. “We have particular concerns regarding how some firms communicated with their customers about exit and/or paid-up charges.”