The Case of the Missing Cases: Malaysia Air's Latest Snafu
- Move may alienate passengers just when airline needs them
- Baggage flipflop is a public relations disaster: Analyst
Malaysia Airlines Lifts Baggage Restrictions
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Public relations disasters at Malaysia Airlines come with a lot of baggage.
In the past two years the airline had one plane with 239 passengers and crew disappear and another shot down by a missile, killing all 298 people on board. It’s had its website hacked, pulled an advertising campaign that was seen as insensitive and filed the wrong flight plan on a journey from New Zealand.