United Joins Delta Wooing Corporate Clients With On-Time Vow
- United's reliability promise is for larger company customers
- Compensation would include upgrades, waivers of fees
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United Airlines is making a promise to its largest corporate clients: the airline will be as reliable as American and Delta next year, or it will offer credits for upgrades and fees.
The guarantee is based on flight reliability rates that have improved from bottom of the industry to the top half of its peers, said Jim Compton, United’s chief revenue officer. Recent labor agreements with its unions also should help performance.