Insert or Swipe? Chip Cards Vex Retailers on Eve of Black Friday

  • Fearing longer lines, most merchants delay using new readers
  • Macy's accepts new technology, while Nordstrom holds off

Black Friday: Inside the Changing Retail Landscape

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The first Black Friday in the U.S. since the mass introduction of credit and debit cards with chips promises to baffle shoppers who find some stores using the new technology and others only accepting swipes.

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