IBM Introduces Watson to Consumers in Service for USAA Clients
This article is for subscribers only.
International Business Machines Corp. is putting its Watson natural-language technology to the test with consumers on a wide scale for the first time.
On the website of financial-services firm USAA, military customers will be able to use IBM’s tool to ask questions and seek advice on transitioning back to civilian life. Famous for being a “Jeopardy!” game-show champion, Watson analyzes information and can answer questions in conversational English.