GM Dealers Turn Therapists for Anxious Recall Customers
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The chatter on the showroom floor of John McEleney’s Chevrolet dealership this week focused more on defects than deals.
General Motors Co.’s chief executive officer faced two days of congressional hearings this week about the automaker’s slow response to fatally flawed ignition switches. That has McEleney, whose store is in Clinton, Iowa, worried about his business.