Sprint Cuts 800 Customer-Service Jobs After Nextel Shutdown
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Sprint Corp., the third-largest U.S. wireless carrier, said it will cut about 800 customer-service jobs, the largest employee reduction since SoftBank Corp. acquired a controlling stake in the company last month.
Customer complaints have decreased, and satisfaction levels are higher, requiring fewer positions, Sprint said. There are also fewer users to serve. The company shut down its Nextel network in June as part of a plan to revamp its technology, contributing to a loss of 1.05 million monthly subscribers in the second quarter.