RBS’s Hester ‘Very Sorry’ as Glitch Halts Cash Withdrawals
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Royal Bank of Scotland Group Plc customers with accounts at its NatWest and Ulster Bank units have been “let down” after a systems failure left many unable to withdraw money, Chief Executive Officer Stephen Hester said.
The two banks extended opening hours at more than 1,000 branches in the U.K. and Ireland this weekend following what the bank said was “systems outage” which started on June 19. Hester said 1,200 branches will open tomorrow.