Car Owners Complain Most About Technology in J.D. Power Survey

Car owners had the most complaints about audio, entertainment and navigation features in J.D. Power & Associates’ survey of auto buyers, making such technologies the biggest source of defects for the first time in the study’s 26 years.

Glitches in those vehicle systems have increased 45 percent since 2006, while other categories have improved 24 percent on average, J.D. Power said in its annual U.S. Initial Quality Study released today. Owner-reported problems with factory-installed, hands-free communications devices have more than doubled in the past four years, J.D. Power said.