RIM Devises ‘SWAT Team’ to Uncover Cause of BlackBerry Outage
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Research In Motion Ltd., trying to rebuild client faith in its BlackBerry smartphone network after a three-day outage last month, formed a “SWAT team” to find the cause of the failure across five continents.
The group, under Chief Technology Officer David Yach, will go as far as considering whether the server network should be redesigned, Patrick Spence, head of regional sales and marketing, said in an interview today in London.