Comcast to Cut Wait Times for Cable Repair and Installation
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Comcast Corp. plans to reduce the time customers wait for the cable guy after a consumer website last year voted it worst company in America.
Comcast, based in Philadelphia, will shorten its cable repair and installation windows in all markets from as much as four hours to two hours or less by 2012. The largest U.S. cable operator is using new dispatch technology and equipping all technicians with laptops and handheld devices to guarantee on-time arrival within the shorter windows, Chief Executive Officer Brian Roberts said.