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SAP Chief Says Software Support Fees Needed to Fund Research
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SAP AG co-Chief Executive Officer Bill McDermott said the fees charged to customers for software support and maintenance are fundamental to fund research and development of new offerings.
In 2009, toward the end of now-Hewlett Packard Co. CEO Leo Apotheker’s reign at SAP, the company had quarreled with some customers about maintenance prices. A company such as Siemens AG, Europe’s top engineering firm, may spend about 30 million euros ($43 million) in annual maintenance fees, said Helmuth Guembel, managing director at consulting firm Strategy Partners.