Passenger Outrage Rises as Storm Snarls U.S. Travel

Anger mounted among passengers stranded on airport tarmacs and in terminals as flight delays threatened to stretch into the weekend following the worst December snowstorm to hit New York City in six decades.

As many as 1.2 million airline customers may have been affected by almost 8,200 flight cancellations as the storm that hit three days ago closed major airports. Passengers were forced to try to make new plans, sometimes without being able to reach airlines by phone or online for help.