Gillian Tan, Columnist

American Express: No Quick Fix

Telling investors it's not broken is no comfort as headwinds loom.

March 11, 2016 at 7:11 PM UTC

Gillian Tan is a senior reporter covering finance and alternative asset classes including real estate, infrastructure, private equity, private credit, venture capital and sports business. She previously wrote an opinion column for Bloomberg and was a reporter at the Wall Street Journal. She is a qualified chartered accountant.

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American Express isn't broken.

Well, that's if you take the word of CEO Ken Chenault, whose efforts to appease critics at AmEx's annual investor day on Thursday met tired ears. Promises to boost revenue echoed what the 15-year CEO has been espousing the last few years. Its stock, which has fallen 27 percent in the past year, barely budged.