ChatGPT's AI Health-Care Push Has a Fatal Flaw
Doctor Bot will see you now. Let’s hope it doesn’t hallucinate.
Photographer: Khaled Desouki/AFP/Getty Images
OpenAI and Anthropic have both announced big plans to enter healthcare, with a consumer-focused tool called ChatGPT Health and a version of the chatbot Claude that can help clinicians figure out a diagnosis and write medical notes. Notably absent from this flurry of announcements is Google. Its Gemini chatbot is one of the most popular and capable, so why not jump into the lucrative health market too? Perhaps because Google knows from experience that such an effort can backfire spectacularly.
Health advice is where generative artificial intelligence has some of its most exciting potential. But the newer AI companies, perhaps blinded by bravado and hype, face a fate similar to Google’s if they’re not more transparent about their technology’s notorious hallucinations.