The IRS Is Becoming a Model of Efficiency. Really.
After years of staff and budget cuts, the agency is getting the funding and leadership it needs to provide quality service to taxpayers.
That time of year.
Photographer: Luke Sharrett/Bloomberg
Paying taxes is like paying a visit to the dentist: We might not like doing it, but deep down we know we need to. Among other things, our federal taxes fund national defense, healthcare for veterans, loans to small businesses, critical repairs for crumbling road and rail bridges, and responses to national emergencies like the Covid pandemic.
During the past decade, the pain associated with paying taxes has increased greatly due to the inefficiencies of the Internal Revenue Service. Customer service fell into the abyss because the agency has been starved for resources, understaffed and reliant on outdated technology.