, Columnist
Big Tech Is in Crisis. That’s Exactly What It Needed.
Painful pressures and AI advances will help reinvigorate a lackluster industry.
Startups are positioned to scoop up the best of Big Tech.
Illustration: Jessica Karl
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Joshua Browder, a 26-year-old entrepreneur from the UK, recently supercharged his main product in a way that he could hardly have imagined a few years ago.
His startup DoNotPay had spent several years developing a chatbot that could negotiate erroneous or excessive fines and fees on behalf of consumers — think unwarranted parking tickets — building a database of expertise based on its history of human interactions.