, Columnist
The Airlines Are Not Okay. Neither Are Customers.
As the lost baggage claims and canceled flights pile up, understaffed airports are struggling to keep customers happy.
A crowd lines up in the departure area of Frankfurt Airport.
Photographer: Frank Rumpenhorst/picture alliance
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The best things in life are free, including this newsletter. Others are not, like the miracle of flight, but they are well worth the money. Humans have quickly adapted to paying for claustrophobic tube rides across land and sea because, well, it saves a ton of time. Yet that is not the only expectation when you are clutching that golden ticket. Most people also assume that there will be: