Scott Duke Kominers, Columnist

The Failure of Covid.gov Is Worse Than Inexcusable

We’ve waited more than two years for the government’s “one-stop shop” website for pandemic services, information and treatment options. Why is it such a mess?

April 6, 2022 at 1:00 PM UTC

By Scott Duke Kominers

Scott Duke Kominers is the MBA Class of 1960 Associate Professor of Business Administration at Harvard Business School and a faculty affiliate of the Harvard University department of economics.

Still a work in progress.
Photographer: Ting Shen/Bloomberg

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More than two years into a global pandemic that has claimed millions of lives, the U.S. government has finally launched what it calls a “one-stop shop” website for resources on Covid-19 services, mitigation and treatment options. While the page — Covid.gov — links to the existing tool for ordering rapid test kits, it mostly just aggregates information.

That’s a far cry from the one-stop shop the Joe Biden administration led us to believe was in the offing. But even as an information tool, Covid.gov gets a failing grade.