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Brooke Sutherland

In One Earnings Call, UPS CEO Makes Job Her Own

From scaling back spending to rethinking customer relationships, former Home Depot executive Carol Tome has wasted no time in putting her stamp on things.

UPS CEO Carol Tome is the fresh pair of eyes the delivery company needed. 

UPS CEO Carol Tome is the fresh pair of eyes the delivery company needed. 

Photographer: Jim Watson/AFP via Getty Images

Some new CEOs prefer to sit back for awhile, watching and learning while they plot their legacy. Others carry on their predecessor’s plans. And then there are those who waste no time making the job their own. New United Parcel Service Inc. CEO Carol Tome falls into the latter category.

Thursday marked the first earnings day for new CEO Carol Tome, a former Home Depot Inc. executive and UPS board member who succeeded long-time leader David Abney in June. I’d say it was a respectable debut, but that somehow cheapens it. It was downright impressive. The presentation felt refreshing on many fronts. Tome (pronounced “Toe-MAY”) was able to combine a frank and hard-nosed assessment of UPS’s past spending habits with a bit of personality. She exuded confidence and competence, but she also made some jokes and it felt like she was really being herself. That’s not an easy thing to do as a woman in business; Tome is one of only about 30 female CEOs among S&P 500 companies.