Margot Sage-El had been in business for two weeks at a new location near a train depot in a suburb of New York when the World Trade Center towers collapsed after the Sept. 11 terrorist attacks.
“On the day of 9/11, people were walking off the train, stunned and covered in dust, and into my bookstore,” she recalls. “Some of them were people I knew, so there was a friendship. But I also think people came into the store because they were dazed and they were seeking other people out. It was beautiful to watch people connecting.”