, Columnist
Where Retail Has One Edge on Tech: Mobile Payment
In customer uptake, retailers have succeeded where tech giants have struggled.
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Stop me if you've heard this one: A lumbering, old-school consumer company tries to adapt to the digital age, but ultimately gets outsmarted by a Silicon Valley swashbuckler, either in the form of a wunderkind startup or a giant such as Amazon.com Inc.
It's a story that has played out again and again in recent years. But there's at least one ongoing battle that doesn't quite seem to fit the pattern: the race to win at mobile payments.