July 7 (Bloomberg) -- For a moment, I wondered if my
phone had gone dead.
I was talking to Deondrea Thomas, who works as a sales
associate in the shoe department at the Duncanville, Texas,
Wal-Mart. She’d been chatting away for 10 minutes when I
asked whether she’d ever used Wal-Mart’s “Open Door” policy
for employees who have a complaint about their job.