Tech In Depth

When Customers Dial Klarna’s Hotline, An AI CEO Picks Up

Sebastian Siemiatkowski, chief executive officer of Klarna.
Photographer: Chris Ratcliffe/Bloomberg

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By Aisha S Gani

September 10, 2025 at 11:02 AM UTC

This article is for subscribers only.

Welcome to Tech In Depth, our daily newsletter about the business of tech from Bloomberg’s journalists around the world. Today, Aisha Gani speaks with the AI alter ego of Klarna’s CEO.

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