Your Call Center Helper May Be an AI Bot — and You May Not Know It

While white-collar workers around the world ponder how their jobs may one day be affected—or even eliminated—by artificial intelligence tools, call center staff in the Philippines are already getting a taste of this new reality. Major players in the outsourcing industry—the country’s biggest source of private sector jobs—are rushing to adopt AI ‘co-pilots’ to stay competitive in a sector with revenue set to top $38 billion this year.