Google, Microsoft Risk Ongoing Backlash by Pushing Ahead With Flawed AI

The race to launch AI products is creating recurring PR crises for both companies.

The Gemini logo on a smartphone arranged in New York, US, on Saturday, Dec. 9, 2023. 

Photographer: Gabby Jones/Bloomberg

Hi! It’s Shirin in San Francisco. Google and Microsoft’s race to launch AI products is creating recurring PR crises for both companies. But first…

Three things to know: