Instagram’s Purge of Taylors (not Swift) Shows a Customer Service Divide

Taylor Swift. — Taylor Swift.
Photographer: Frazer Harrison/Getty Images North America

Provide news feedback or report an error

Confidential tip?

Send a tip to our reporters

Take our Survey

By Aisha Counts

August 31, 2023 at 11:00 AM UTC

Hi everyone, it's Aisha in San Francisco. Instagram’s customer service is great for Taylor Swift. For other Taylors? Not so much. But first…

Three things you need to know today: