Digital boards in Times Square appear blank due to the global communications outage caused by CrowdStrike in New York on July 19.

Digital boards in Times Square appear blank due to the global communications outage caused by CrowdStrike in New York on July 19.

Photographer: Selcuk Acar/Anadolu/Getty Images
The Big Take

How a Routine CrowdStrike Update Crashed the World’s Computers

A tiny file ricocheted around the globe, exposing the global IT network’s fragility and the risks of industry consolidation. 

When Brendan Delaney, a doctor with the UK’s National Health Service, turned up at his London clinic on Friday, he was expecting a busy day seeing patients.

It had been two months since a devastating cyberattack had affected hospitals and clinics in southeast London. And doctors like Delaney, who’s also a professor at Imperial College London, were finally beginning to feel a return to normalcy. They could send off urgent blood tests again, and cybersecurity experts were making progress repairing and replacing information technology systems that had previously been shut down by a criminal hacker gang.