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relates to Telehealth Giant Drew People With Addiction. Deaths, Overdoses Followed

Illustration: Connor Willumsen

Telehealth Giant Drew People With Addiction. Deaths, Overdoses Followed

Cerebral, once the fastest-growing provider of online mental healthcare, was ill-equipped to treat those who didn’t disclose substance-use disorders, employees say

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Greg Grant knew he was in danger. Just fired from a freelance gig, the 51-year-old Texan responded by drinking heavily, beginning in the morning and continuing for hours. By the time he reached out to his mental healthcare provider, he was a dozen drinks in.

“I need help,” he wrote in a chat log set up by Cerebral Inc., a startup that offers online only psychiatric services and was treating Grant for anxiety and depression. “Alcohol poison.”