US Is Starting to See Heavy Job Losses in Roles Exposed to AI

Several US occupations expected to be impacted by artificial intelligence saw heavy job losses for a second year in 2025, led by customer service representatives and certain types of secretaries and salespeople.

A group of 18 occupations flagged by the Bureau of Labor Statistics as exposed to AI, accounting for about 10 million jobs, saw a 0.2% drop in employment between May 2024 and May 2025, according to annual data published Friday. That compared with an increase in overall employment of 0.8% over the same period.