When Employee AI Adoption Stalls Out, Workplace Influencers Get Called In
Executives are investing heavily in AI, but getting staff to use it can be challenging. One strategy that’s emerging: leaning on early adopters to get their co-workers on board.
An AI workshop for member support specialists at Guild, a workforce education company, held in September.
Photographer: Jiela Peyman
At software maker ServiceNow Inc., learning and development executive Jayney Howson leads a small team responsible for getting 28,000 employees trained on artificial intelligence over the next three years.
Rather than go it alone, her group identified 1,000 high performers from around the company, all of whom were known to be avid AI users, and offered them corporate swag and recognition in exchange for teaching their colleagues the technology. Howson’s team gives them facilitation techniques and tips on how to inspire a room, “and then we kind of leave them to it,” she said.