Amazon to Pay $2.5 Billion Over Prime Subscriptions

A worker unloads boxes from an Amazon delivery van in San Francisco.
Photographer: David Paul Morris/Bloomberg

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By Spencer Soper, Josh Sisco, and Leah Nylen

September 25, 2025 at 3:20 PM UTC

Updated on

September 25, 2025 at 8:14 PM UTC

Amazon.com Inc. agreed to pay $2.5 billion in penalties and refunds and change its process for how to cancel its Prime subscription to settle a lawsuit by the US Federal Trade Commission.

The company will pay $1 billion in civil penalties and will refund $1.5 billion to customers to resolve allegations that it misled millions of customers into signing up for Prime and then making it intentionally difficult to cancel, according to court records.