Amazon Faces Backlash for Sky-High Delivery Van Repair Bills
A Ford Transit Amazon Prime delivery van outside an Amazon delivery station in San Diego in August.
Photographer: Kevin Carter/Getty Images
Amazon.com Inc. wants to refresh its aging fleet of blue delivery vans, but the small businesses that use them to ferry packages say they’re getting blindsided by repair bills of $20,000 or more per vehicle that they can ill afford.
In interviews, several contract firms, known as delivery service partners or DSPs, said they had been socked with lofty repair bills. They requested anonymity to discuss the matter because they fear retribution from Amazon.