Uber Sued by FTC Over ‘Deceptive’ Subscription Sign-Ups
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Uber Technologies Inc. was sued by the US Federal Trade Commission, which claims the rideshare and delivery company hurt consumers through “deceptive billing and cancellation practices” as part of its flagship subscription service.
In a complaint filed Monday, the FTC alleges the company charged consumers for its Uber One product without their consent, misled users about the program’s savings and made it “unreasonably” burdensome to cancel the service. The agency found users can be required to navigate as many as 23 screens and take up to 32 actions to cancel, according to an FTC statement.