Startups
AI Startup Hits $500 Million Valuation to Rival Contact Centers
- Crescendo has raised $50 million, is acquiring PartnerHero
- Investors include General Catalyst and Celesta Capital
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A group of seasoned Silicon Valley executives raised $50 million for a new startup that provides artificial intelligence-enhanced contact center services, joining a crowded field of companies looking to upend traditional outsourcing.
San Francisco-based Crescendo is valued at $500 million after securing capital from investors including General Catalyst, according to co-founder Anand Chandrasekaran, a former executive at Yahoo! Inc., Meta Platforms Inc. and call center software firm Five9. The startup on Wednesday also disclosed the acquisition of Boise, Idaho-based outsourcing firm PartnerHero.