Rippling Introduces AI-Based Tool to Evaluate Employee Performance
Business software startup exploring ways customers will use artificial intelligence
Rippling said customers who have tested the product say it provides a way to check their biases and look objectively as they evaluate an employee’s performance.
Photographer: Heath Korvola/The Image Bank/Getty Images
Rippling, a business software startup, is rolling out a bot-forward way to size up a new employee. The product, Talent Signal, will tap corporate willingness to experiment with different ways to use artificial intelligence.
Talent Signal aims to take bias out of evaluations by using task-specific metrics to evaluate how well an employee is performing — and then provide feedback, such as analyzing call transcripts and message exchanges to encourage a support agent to make sure they acknowledge customer emotions.