T-Mobile Sees Ebitda Up to $39 Billion by 2027, Fueled by AI
- Partners with OpenAI for AI customer service platform
- Collaborates with Nvidia, Ericsson for AI-RAN networks
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T-Mobile US Inc. outlined its growth ambitions for the next three years on Wednesday, forecasting higher profit fueled by customer gains and enhanced by new technologies, including artificial intelligence.
The big three US telecommunications companies are locked in a heated battle to keep customers from switching to rival platforms while also finding new subscribers. T-Mobile, the second-biggest US mobile carrier, is teaming up with OpenAI on a new platform, called IntentCX, to deliver faster and more personalized customer service. By accessing consumer data, IntentCX will be able to apply meaningful understanding and knowledge of every customer to resolve issues and take proactive actions on their behalf, T-Mobile said.