Transportation
Air Travelers in Malaysia to Get Full Refund for Delayed Flights
Passengers check flight details in the departure hall of the Kuala Lumpur International Airport 2 (KLIA 2) in Sepang, Malaysia.
Photographer: KG Krishnan/BloombergThis article is for subscribers only.
Airlines in Malaysia will have to give passengers the option of a refund if their flight is delayed for five hours or more, as the Southeast Asian nation joins countries beefing up consumer air-travel rights.
Transport regulators around the world are pressuring carriers to improve standards after a series of flight schedule meltdowns and questionable business practices sparked calls for reform. In Australia, Qantas Airways Ltd. was sued for allegedly selling seats on thousands of canceled flights.