Transportation
Delta Sees $380 Million in Lost Sales From System Breakdown
- Carrier’s lawyer claims CrowdStrike outage was ‘catastrophic’
- Legal teams for companies involved have argued over blame
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Delta Air Lines Inc. expects $380 million in lost revenue this quarter from the CrowdStrike Holdings Inc. technology outage that forced the carrier to cancel thousands of flights last month.
The sales hit is due primarily to customer refunds and compensation in the form of cash and loyalty miles, the airline said Thursday in a regulatory filing. Delta estimated $170 million in costs to reimburse passengers for expenses and spending related to crews.