Transportation
Microsoft Hits Back at Delta in Clash Over System Breakdown
- Technology giant says airline refused offers for assistance
- Delta incurred heavy costs over outage that canceled flights
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Microsoft Corp. said Delta Air Lines Inc. turned down repeated offers for assistance following last month’s catastrophic system outage, echoing claims by CrowdStrike Holdings Inc. in an increasingly contentious conflict between the carrier and its technology partners.
Microsoft employees reached out to Delta to give technical support every day from July 19 through July 23, and “each time Delta turned down Microsoft’s offers to help,” according to a letter Tuesday from the technology giant’s attorneys to Delta’s representatives. Microsoft Chief Executive Officer Satya Nadella also personally emailed Delta CEO Ed Bastian and never heard back.