Energy
EDF Ranked Worst Among UK Energy Suppliers for Customer Service
- Octopus Energy also loses its top spot for customer service
- Long wait on calls part of the problem for energy providers
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EDF Energy Ltd. tumbled to the bottom of the list of energy suppliers in the UK based on its customer service record, part of an industry-wide trend of dissatisfied consumers.
EDF, one of highest-ranked suppliers last year, was rated worst among its peers for January to March 2024. The duration of its customer calls jumped from just under a minute to over five minutes in less than a year, according to rankings compiled by the charity Citizens Advice.